La Truffe française · Legal
Returns and refunds
Updated 3 October 2026.
Enquiry or order
Submitting a form is not a purchase. For a confirmed sale, keep its summary and check the agreed terms. A refund request should identify the sale and affected products.
Withdrawal: eligible goods
For eligible distance sales to consumers, including preserved foods that do not perish rapidly and accessories, the statutory period is 14 days from receipt of the goods. For a workshop voucher without a booked date, it normally starts when the contract is concluded. Legal exceptions apply to certain products and services. Notify your decision through the withdrawal form linked below or an unambiguous statement to Contact us. No reason is required.
Fresh truffles and dated visits
Fresh truffles liable to deteriorate rapidly have no change-of-mind withdrawal right (Article L. 221-28, paragraph 4, of the French Consumer Code). No return or goodwill refund is accepted solely for that reason. Statutory guarantees and rights concerning conformity, product safety, delay or cancellation by the seller remain applicable. Leisure workshops booked for a specific date or period fall within paragraph 12. These characteristics and exceptions are disclosed before purchase. A workshop voucher without a booked date retains the statutory 14-day period for an eligible distance contract.
Returning eligible goods
Where a return applies, send the goods back within 14 days of your notification. Contact us for the return address; doing so is not a condition for exercising withdrawal. You bear direct return costs only if informed before the sale. Costs legally payable by the seller for non-conforming goods remain the seller’s responsibility.
Refund following withdrawal
Reimbursement is due within 14 days of notification, through the original payment method unless you expressly agree otherwise without fees. For goods, it may be deferred until their recovery or evidence of dispatch, whichever occurs first. Initial standard delivery charges are included where due; a supplement for a more expensive delivery option you chose is not.
Damaged, spoiled or non-conforming goods
Write promptly to Contact us with the purchase reference or date, product, issue description and available supporting information. Each request is assessed and useful further details may be requested. Photos can help but are not an absolute condition of your rights. No 24-hour reporting limit extinguishes statutory guarantees and no automatic goodwill refund is offered. Where a defect is established, an appropriate remedy follows statutory conditions: bringing the goods into conformity, including replacement, a price reduction or termination with reimbursement where due, including immediately in statutory cases. For fresh food, contact us to agree suitable collection or return arrangements before dispatch; these arrangements do not condition the exercise of your rights. Costs legally payable by the seller remain the seller’s responsibility.
Visits and complaints
In heavy rain, we agree another date with you and reschedule the session at no extra charge. Terms for customer cancellation, lateness, absence and group-size changes are supplied before booking and recorded in the accepted offer. If the House cancels or cannot provide the service, it offers rescheduling subject to your agreement or refunds amounts due for the cancelled service; credit is not imposed. A substantial programme or date change requires your agreement. Rain or a poor harvest is not automatically force majeure. The effects of such a situation and any other rights are assessed according to the circumstances and the law. Send complaints to Contact us; the terms of sale explain the available remedies.