Returns and refunds
Updated 24 September 2026.
Enquiry or order
Submitting a form is not a purchase. For a confirmed sale, keep its summary and check the agreed terms. A refund request should identify the sale and affected products.
Withdrawal: eligible goods
For distance sales to consumers, the usual period is 14 days from receipt of the goods. Legal exceptions apply to certain products and services. Notify your decision through the withdrawal form linked below or an unambiguous statement to bonjour@latruffefrancaise.fr. No reason is required.
Fresh truffles and dated visits
Fresh truffles deteriorate rapidly and fall within Article L.221-28, 4° of the French Consumer Code. Leisure services on a specific date may fall within paragraph 12°. This exception must be disclosed before booking. It does not remove rights when goods or services fail to conform.
Returning eligible goods
Where a return applies, send the goods back within 14 days of your notification. Contact us for the return address; doing so is not a condition for exercising withdrawal. You bear direct return costs only if informed before the sale. Costs legally payable by the seller for non-conforming goods remain the seller’s responsibility.
Refund following withdrawal
Reimbursement is due within 14 days of notification, through the original payment method unless you expressly agree otherwise without fees. For goods, it may be deferred until their recovery or evidence of dispatch, whichever occurs first. Initial standard delivery charges are included where due; a supplement for a more expensive delivery option you chose is not.
Damaged, spoiled or non-conforming goods
Write promptly to bonjour@latruffefrancaise.fr with the purchase reference or date, product and description of the issue. Photos can help but are not a general condition of your rights. Prompt contact helps with fresh food; no 24-hour reporting limit extinguishes your legal guarantees. Depending on the situation and applicable rules, conformity, a price reduction or reimbursement may be due.
Visits and complaints
Cancellation or rescheduling terms are supplied before booking confirmation. If the House cancels, contact us about any money paid. If a complaint remains unresolved, the applicable mediator’s details must appear in the terms of sale. Statutory guarantees remain applicable.